Frequently Asked Questions

Orders & Shipping

How long does delivery take?
We typically deliver within 5–7 business days across India. Express shipping options may be available at checkout.

Do you offer free shipping?
Yes! We offer free shipping on orders above a certain amount. Check our Shipping Policy for the latest details.

Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking link via email or SMS.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery for unworn items in original packaging. Please visit our Refund Policy for full details.

How do I initiate a return or exchange?
Reach out to us via our Contact page with your order number and reason for return. Our team will guide you through the process.

Do you offer exchanges for a different size?
Yes, we do! Subject to availability. Please contact us within 7 days of receiving your order.

Sizing & Fit

How do I find my size?
We recommend referring to our size guide available on each product page. Our flats are designed for a true-to-size fit.

Are your flats true to size?
Yes, Coast and Cedar flats are designed to fit true to size. If you're between sizes, we recommend sizing up for extra comfort.

Product & Care

What materials are used?
We use premium quality materials sourced and crafted in India. Specific material details are listed on each product page.

How do I care for my flats?
Wipe clean with a soft, dry cloth. Avoid prolonged exposure to water or direct sunlight to maintain the quality and colour of your flats.

Payments

What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular wallets. All transactions are secure.

Is it safe to shop on your website?
Yes, absolutely. Our store uses SSL encryption and secure payment gateways to protect your information.

Still have questions?

We're happy to help! Contact us and we'll get back to you within 24 hours.