Terms of service

TERMS AND CONDITIONS OF SERVICE

Coast and Cedar

Effective Date: 26 March 2026

OVERVIEW

Welcome to Coast and Cedar! The terms “we”, “us” and “our” refer to Coast and Cedar. Coast and Cedar operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated footwear shopping experience (the “Services”). Coast and Cedar is powered by Shopify, which enables us to provide the Services to you.

These Terms and Conditions (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services. These Terms constitute a legally binding agreement between you and Coast and Cedar under the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and all applicable rules and regulations thereunder.

Please read these Terms carefully before using our Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years of age (the age of majority under Indian law) or, if a minor, that you are using the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. We do not knowingly collect information from persons under 18 years of age without parental consent.

To use the Services, you may be required to provide information such as your name, email address, billing address, shipping address, and payment details. You represent and warrant that all information provided is accurate, current, and complete, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity under your account. You must not transfer, sell, assign, or license your account to any other person. Please notify us immediately at coastandcedar@gmail.com if you suspect any unauthorized use of your account.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately represent our footwear products and services in our online store. However, colors or product appearance may differ from how they appear on your screen due to device display settings. We do not warrant that the quality or appearance of any product will meet your expectations or precisely match what is depicted in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region, or jurisdiction.

All products sold by Coast and Cedar are genuine and comply with applicable Indian quality and safety standards. Products are sold for personal use only and are not intended for commercial resale or export.

SECTION 3 – ORDERS

When you place an order on our store, you are making an offer to purchase. Coast and Cedar reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Coast and Cedar confirms acceptance via email. We must receive and verify your payment before your order is accepted.

Please review your order carefully before submitting. Once an order is accepted, we may be unable to accommodate cancellation requests. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at the time of the order.

Your purchases are subject to return or exchange solely in accordance with our Refund and Return Policy [LINK], which complies with the Consumer Protection Act, 2019.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

All prices listed on our store are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless expressly stated otherwise. Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time of order placement, as confirmed in your order confirmation email.

Shipping and handling charges, if any, will be displayed separately at checkout prior to payment.

You agree to provide current, complete, and accurate purchase and payment information for all purchases. You agree to promptly update your account information as needed to ensure we can complete your transactions.

You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method for the purchase; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay all charges at the posted prices, including applicable taxes and fees.

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we will display all mandatory charges prior to the completion of your purchase.

SECTION 5 – SHIPPING AND DELIVERY

We ship only to addresses within India. All delivery timelines are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, natural disasters, public health emergencies, strikes, or other events outside our reasonable control.

Once we transfer your order to the carrier, risk of loss and title pass to you. Please inspect your order upon receipt and contact us immediately at coastandcedar@gmail.com if your order arrives damaged or incomplete.

In compliance with applicable Indian consumer protection laws, if a delivery fails due to our error or the carrier’s fault, we will arrange a re-delivery or issue a full refund as appropriate.

SECTION 6 – CONSUMER RIGHTS (CONSUMER PROTECTION ACT, 2019)

As a consumer purchasing goods in India, you are entitled to certain rights under the Consumer Protection Act, 2019 (“CPA”) and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in these Terms limits or excludes any rights you have under applicable Indian consumer protection laws, including:

• The right to be protected against unfair trade practices and misleading advertisements.

• The right to be informed about the quality, quantity, and price of goods.

• The right to seek redressal against defective goods or deficient services.

• The right to file a complaint with the appropriate Consumer Disputes Redressal Forum.

If you have a consumer complaint, you may contact us first at coastandcedar@gmail.com. You also have the right to file a complaint on the National Consumer Helpline (NCH) or through the Consumer app, or approach the District Consumer Disputes Redressal Commission in your jurisdiction.

SECTION 7 – INTELLECTUAL PROPERTY

Our Services, including all trademarks, brand names, text, images, graphics, product designs, video, and audio content, and the selection and arrangement thereof, are owned by Coast and Cedar or its licensors and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.

Coast and Cedar’s names, logos, and product names are trademarks of Coast and Cedar or its affiliates. You must not use such trademarks without our prior written permission. All rights not expressly granted herein are reserved.

SECTION 8 – OPTIONAL TOOLS

You may be provided access to customer tools offered by third parties as part of the Services. We neither monitor nor control such tools. We provide access to such tools “as is” and “as available” without any warranties or representations. We shall have no liability arising from your use of optional third-party tools.

Use of optional tools is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms on which such tools are provided by the relevant third-party providers.

SECTION 9 – THIRD-PARTY LINKS

The Services may contain hyperlinks to third-party websites. We are not responsible for the content or accuracy of any third-party websites. If you choose to access such websites, you do so at your own risk. We are not liable for any harm, loss, or damages resulting from your access to or use of third-party websites, products, or services.

Complaints or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Coast and Cedar is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made in our store are made directly with Coast and Cedar. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Coast and Cedar, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Coast and Cedar.

SECTION 11 – PRIVACY POLICY AND DATA PROTECTION

All personal information we collect through the Services is subject to our Privacy Policy [LINK], which complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) and applicable data protection regulations in India.

By using the Services, you consent to the collection, processing, and use of your personal information as described in our Privacy Policy. You have the right to access, correct, or request deletion of your personal data by contacting us at coastandcedar@gmail.com.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information about your use of the Services. Information you submit may be transmitted to and shared with Shopify and third-party service providers. Please review our Privacy Policy [LINK] for further details.

SECTION 12 – FEEDBACK AND USER CONTENT

If you submit any ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback for any lawful purpose, including operating, improving, and promoting our Services.

You represent and warrant that: (i) you own or have all necessary rights to your Feedback; (ii) your Feedback does not infringe any third-party rights; and (iii) your Feedback complies with these Terms and applicable Indian law, including the Information Technology Act, 2000.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, defamatory, or otherwise objectionable under applicable Indian law.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors at any time without prior notice, including after you have submitted your order. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.

SECTION 14 – PROHIBITED USES

You may access and use the Services for lawful purposes only. You agree not to use the Services:

• For any unlawful or malicious purpose, or in violation of any applicable Indian or international law or regulation, including but not limited to the Information Technology Act, 2000.

• To infringe upon our intellectual property rights or those of any third party.

• To harass, abuse, harm, defame, intimidate, or discriminate against any person.

• To transmit false, misleading, or fraudulent information.

• To transmit spam, chain letters, or other unsolicited commercial communications.

• To upload or transmit viruses, malware, or any other harmful code.

• To collect or track personal information of other users without consent.

• To use any automated tools, bots, scrapers, or AI agents to access or extract data from the Services without our prior written consent.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms or applicable law.

SECTION 15 – AGENTS AND AUTOMATED ACCESS

This section applies if you use or enable any automated software, bot, or AI agent (“Agent”) to access, use, or interact with the Services.

No Agent may access the Services unless it: (i) identifies itself as an Agent in all HTTP/HTTPS requests by including “Agent/[agent name]” in the user agent string; (ii) does not conceal or impersonate human behavior; (iii) does not bypass CAPTCHAs or security measures; and (iv) responds truthfully if asked whether interactions are from a human or a computer.

We may restrict or block any Agent that violates these requirements. Unauthorized automated access may constitute a violation of the Information Technology Act, 2000.

SECTION 16 – TERMINATION

We may terminate this agreement or your access to the Services at any time, at our sole discretion, without notice. You will remain liable for all amounts due up to and including the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive termination, shall continue to apply.

SECTION 17 – DISCLAIMER OF WARRANTIES

The information on the Services is provided for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY COAST AND CEDAR AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Nothing in this clause limits or excludes any rights you have under the Consumer Protection Act, 2019 or other applicable Indian consumer protection laws that cannot be contractually excluded.

SECTION 18 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE INDIAN LAW, IN NO CASE SHALL COAST AND CEDAR, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.

Notwithstanding the above, our total liability to you for any claim arising out of or relating to these Terms or your use of the Services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Nothing in this clause limits or excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019.

SECTION 19 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Coast and Cedar, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms; (2) your violation of any applicable law or the rights of any third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim. We may, at our election, control the defense and settlement of such claim. You will cooperate in the defense of any such claim.

SECTION 20 – GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Consumer Protection Act, 2019, we have appointed a Grievance Officer to address any complaints or concerns regarding the Services or these Terms.

Grievance Officer Details:

• Name: Puja Pandey

• Designation: Grievance Officer

• Email: coastandcedar@gmail.com

• Address: Flat no -A002 , Sri Ram Nilya, House No-39 , LG layout, Belgere Road Nearby Gunjur Palya, Bengaluru Urban, Karnataka , Pin Code- 560087

• Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Complaints should be submitted in writing. We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days of receipt.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable under applicable Indian law, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 22 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies or operating rules posted by us on the Services, constitute the entire agreement between you and us with respect to the subject matter hereof, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

SECTION 23 – ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent. Any such attempt will be null and void. We may transfer or assign these Terms and our rights and obligations without your consent or notice.

SECTION 24 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located at [INSERT CITY WHERE COAST AND CEDAR IS REGISTERED], India.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes amicably through good-faith negotiation for a period of 30 days. You also retain the right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

SECTION 25 – HEADINGS

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

SECTION 26 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or replace any part of these Terms at any time by posting updates on this page. We will notify you of any material changes via email or a prominent notice on our website, as required by applicable Indian law, at least 15 days prior to the changes taking effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.

You can review the most current version of these Terms at any time at [LINK].

SECTION 27 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at coastandcedar@gmail.com.

Our contact details are:

• Trading Name: Puja Ventures