SHIPPING POLICY

Coast and Cedar

Effective Date: 26 March 2026

1. OVERVIEW

Thank you for shopping with Coast and Cedar! We are committed to delivering your footwear quickly, safely, and at no extra cost to you. This Shipping Policy explains how we process, ship, and deliver your orders across India.

We currently ship to all serviceable PIN codes within India. We do not offer international shipping at this time.

2. FREE SHIPPING ON ALL ORDERS

Coast and Cedar offers FREE shipping on all orders across India, with no minimum order value required. There are no hidden delivery charges at checkout.

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, all applicable charges are displayed transparently before you complete your purchase. The price you see is the price you pay.

3. ORDER PROCESSING TIME

Orders are processed on business days only (Monday to Saturday, excluding public holidays).

•       Standard processing time: 1–3 business days after order confirmation and successful payment verification.

•       Orders placed on Sundays or public holidays will begin processing the next business day.

•       During peak sale periods (e.g., Diwali, End of Season Sales), processing may take up to 4–5 business days. We will notify you of any delays.

 

You will receive an order confirmation email immediately after placing your order, and a dispatch notification with tracking details once your order is shipped.

4. ESTIMATED DELIVERY TIMELINES

Once dispatched, estimated delivery timelines are as follows:

 

Delivery Zone	Estimated Delivery	Examples
Metro Cities	3–5 business days	Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad
Tier 2 Cities	4–6 business days	Ludhiana, Jaipur, Surat, Lucknow, Nagpur, Indore, Bhopal, Coimbatore
Tier 3 & Rural Areas	6–10 business days	Smaller towns, villages, remote PIN codes
North-East & Hilly Regions	7–12 business days	Assam, Meghalaya, Himachal Pradesh, J&K, Uttarakhand (remote areas)

 

These are estimated timelines only and are not guaranteed. Actual delivery may vary based on your location, courier availability, and external factors outside our control.

5. ORDER TRACKING

Once your order is dispatched, you will receive a tracking number via email and/or SMS at the contact details provided at checkout. You can use this tracking number to monitor your shipment on the courier’s website.

If you have not received a tracking update within 4 business days of your order confirmation, please contact us at coastandcedar@gmail.com.

6. CASH ON DELIVERY (COD)

We offer Cash on Delivery (COD) as a payment option across most serviceable PIN codes in India.

•       COD surcharge: ₹50 per order (inclusive of GST). This will be displayed at checkout before payment.

•       COD is subject to availability at your PIN code. If COD is not available at your location, you will be notified at checkout.

•       Please keep the exact amount ready at the time of delivery. Our delivery partners may not carry change.

•       For COD orders, please ensure someone is available at the delivery address to receive and pay for the package.

 

Repeated refusal or non-acceptance of COD orders may result in COD being restricted on your account and future orders being limited to prepaid payment methods only.

7. FAILED DELIVERY & RETURN TO ORIGIN (RTO)

Our courier partners will make up to 3 delivery attempts before marking an order as undeliverable. You may also receive a call or SMS to coordinate delivery.

If your order is returned to us (Return to Origin / RTO) due to:

•       Incorrect or incomplete address provided at checkout

•       Recipient unavailable after multiple delivery attempts

•       Refusal to accept the package

 

The following will apply:

•       Prepaid orders: A refund will be issued to your original payment method within 7–10 business days, minus the actual shipping cost incurred (even though shipping was free to you, a cost was borne by us).

•       COD orders: No refund will be applicable as payment was not collected.

•       Re-delivery: If you wish to have the order re-shipped, a flat re-shipping fee of ₹150 will apply.

 

To avoid failed deliveries, please ensure your shipping address, PIN code, and contact number are accurate at the time of placing your order.

8. DAMAGED OR LOST IN TRANSIT

In the unlikely event that your order arrives damaged or is lost in transit, please contact us within 48 hours of the delivery date (or expected delivery date) at coastandcedar@gmail.com with:

•       Your order number

•       A description of the issue

•       Clear photographs of the damaged package and/or product (for damaged items)

 

We will investigate the matter with our courier partner and, where applicable, arrange a replacement or issue a full refund in accordance with our Return & Refund Policy [LINK].

9. UNSERVICEABLE PIN CODES

While we strive to deliver across all of India, certain remote or restricted PIN codes may not be serviceable by our courier partners. If your PIN code is unserviceable, you will be notified at checkout before completing your order.

If you are unsure whether we deliver to your area, please contact us at coastandcedar@gmail.com before placing your order.

10. DELAYS & FORCE MAJEURE

While we make every effort to deliver within the estimated timelines, delays may occur due to:

•       Public holidays, bandhs, or regional shutdowns

•       Extreme weather conditions or natural disasters

•       Courier network disruptions or strikes

•       Peak sale periods (e.g., Diwali, New Year, End of Season Sales)

•       Government-imposed restrictions or public health emergencies

 

Coast and Cedar shall not be liable for delays caused by events outside our reasonable control. We will keep you informed of any significant delays via email or SMS.

11. YOUR RIGHTS UNDER INDIAN LAW

As a consumer in India, you are protected under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. In accordance with these laws:

•       We will display an estimated delivery date at checkout for all orders.

•       If we are unable to fulfil your order within the stated timeframe, you have the right to cancel your order and receive a full refund.

•       All shipping charges (if any) will be disclosed transparently before you complete your purchase.

12. CONTACT US

For any shipping-related queries, please reach out to us:

•       Email: coastandcedar@gmail.com

•       Response Time: Within 24–48 hours on business days (Monday–Saturday, 10:00 AM – 6:00 PM IST)

•       Business Address: Flat no -A002 , Sri Ram Nilya, House No-39 , LG layout, Belgere Road Nearby Gunjur Palya, Bengaluru Urban, Karnataka , Pin Code- 560087

 

We’re always happy to help ensure your order reaches you smoothly.